Twenty Steps to Better Management Episode Guide

Episode Guide

• The Art of the Influence

  Exploring the importance of effective communication in the workplace, and how staff are influenced by a manager's actions

• The Balancing Act

  How to manage stress and create an equilibrium between life at work and pursuits away from the office

• Better Team Performance

  Examining how to keep a team motivated and dedicated through the peaks and troughs of work. With a focus on the world renowned Gleneagles Hotel

• Communicating Clearly

  The importance of being able to deliver clear and unambiguous communiques within the workplace

• Creating an Effective Team

  How to build a dynamic team and bring out the best in members of staff by analysing and understanding how diverse people can be motivated effectively

• Dealing with Difficult Situations

  How to deal with delicate situations in the workplace, concentrating on preparing staff for redundancies and handling a newsworthy crisis

• Helping Others to Achieve

  Motivational skills and how to bring staff up to speed in a changing workplace

• Letting Go

  How managers can increase efficiency in the workplace by simply letting go and allowing their employees to take more control of their affairs. Hugh Dennis presents, with leading management consultant John Nicholson

• Making the Most of Yourself

  Following two managers who made a conscious effort to implement changes to their working practices, and how they reaped the benefit from the changes they made

• Managing Customer Relationships

  How companies can benefit from building mutually beneficial relationships with their customers, illustrated by case studies from Marks & Spencer and Virgin Atlantic

• Managing Projects

  The best methods of tackling projects, from choosing the right team to knowing where to start and communicating with the group. Presented by Hugh Dennis

• Motivating People

  The importance of strong motivational skills in the workplace, essential in ensuring that a diverse staff base are equally stimulated and working towards a common goal

• Picking the Right People

  Examines the various techniques managers can employ in order to ensure they recruit the correct staff

• Putting Stress to Work

  The ways in which managers can utilise feelings of pressure and stress to their own advantage, and how much tension employees can normally cope with. Presented by Hugh Dennis

• Solving Problems and Thinking Creatively

  The benefits of adopting a systematic approach to problem-solving and how to break issues down in order to come up with creative solutions

• Telling People What You Think of Them

  A look at the importance of being able to provide constructive feedback to a range of employees, examining alternatives to the traditional appraisal scheme

• Thriving on Change

  How managers have to deal with the process of evolution in the workplace, and provide support for members of staff who don't embrace change

• The Vision Thing

  How a manager can inspire staff by ensuring members are working towards a common vision, with a case study of TGI Fridays

• You Can't Do it Alone

  How to delegate effectively and engender positive responses from those involved in the process