Airline USA: Season 3 (2005)
- Season 3 Episode 26: Pushing the Limits
Colleen donates ten inches of her hair to charity Locks of Luv, while staff at Baltimore gather for the fly-by of new jet Maryland One. Nicholas decides to call in the police after learning an elderly missing passenger has diabetes and Alzheimer's disease
- Season 3 Episode 25: Crying for Help
Behind the scenes with American airport staff, as a man struggles to get to New York with his wife after missing a connecting flight. Elsewhere, a passenger becomes tearful when her ticket is not accepted as valid by the computer
- Season 3 Episode 24: The Waiting Game
Behind the scenes with airport staff in America, dealing with a man whose medication ends up on a flight without him and an angry passenger looking likely to be left behind after her flight is overbooked
- Season 3 Episode 23: Decision Time
A beauty queen heading for the Ms International pageant in Chicago admits she's afraid of flying, and two wedding planners show off their exceptional organisation skills - by missing their flight. In Los Angeles, a woman is concerned when the son she's turned up to meet fails to get off the plane
- Season 3 Episode 22: Turbulence Everywhere
Police are called in to diffuse a row after a passenger is spat at in Houston, while a group of women find there may not be enough room on their flights for everybody to get home. Gina begins her first day as a flight attendant, and Sue Lee deals with a vomiting soldier desperate to get on a plane
- Season 3 Episode 21: Going Places
Gina heads to Dallas for training as a flight attendant, while comedian Buzz Sutherland tries out his routines on passengers on his way to a gig at Adelphi University. Meanwhile, Keisha has to track down 10 missing bags belonging to the Patrick family before their five children run out of patience
- Season 3 Episode 20: Cruise Control
Anita and Colleen struggle to remove a seemingly drunk passenger from a plane at Chicago, while Phil is called to the gate when a mechanical fault develops on flight 1004. On a happier note, Denise, Gina, Chance and Cindy are among the staff packing their bags to head off on a Mexican cruise
- Season 3 Episode 19: Taking Care of Business
Tricia struggles to deal with Red Sox fans desperate to get back to Boston on an overbooked plane. At LAX, Liz tries to help a man who missed his flight because he was unable to hear the announcement, while Nicholas searches for the source of a red fluid that looks suspiciously like blood
- Season 3 Episode 18: Love at First Flight
Southwest employee Tom prepares to marry fiancee Pam in Las Vegas - along with 100 other couples going to celebrate the city's centenary. At Los Angeles airport, Yolanda helps a man who met his girlfriend while boarding a plane to pop the question at the gate where they met
- Season 3 Episode 17: Let's Face the Music and Dance
A pair of ballroom dancers practise their routines while waiting for a flight in Los Angeles. At Houston, a man's expensive guitar is not found among the luggage from the plane, while supervisor Janice gets strict with a drunken passenger attempting to board in Orlando
- Season 3 Episode 16: It Takes All Sorts
A passenger is kicked off a plane in Houston after claims he was impersonating a police officer, while a woman is horrified to learn she cannot take her dog with her on the flight
- Season 3 Episode 15: Timing Is Everything
A man tries using superhuman powers to persuade Denise to let him board a flight, while another passenger searches frantically for a seat after learning his wife has gone into labour. Two women who missed their flight because they were in the bar obtain new tickets - then head off for another drink
- Season 3 Episode 14: You Can't Take It With You
Houston baggage handlers accidentally destroy a woman's memorabilia, sending Julie on a frantic quest to find some replacements. A camping enthusiast hopes to keep his portable stove inside his backpack, while a glamorous hairdresser finds herself unable to pay the excess charge on her baggage
- Season 3 Episode 13: South of the Border
Dr T Bob Davis and a group of dental students visit the village of Matamoros in Mexico to offer its residents free toothcare. A woman taken off a flight for being drunk claims she has only consumed an Easter egg on her way to a funeral, and Carol searches for two Hispanic men who left their plane a stop too early
- Season 3 Episode 12: When the Going Gets Tough
A passenger misses his flight and blames confusing road signs on the way to the airport. At Chicago Midway, Robbie sets off to see her daughter, while Roxanne leaves town - and a boyfriend she would rather forget
- Season 3 Episode 11: Stormy Weather
Lightning puts two aircraft out of action in Houston and check-in staff find a cat hidden in luggage on the conveyor belt. In Baltimore, a woman with two children insists on transferring to an earlier flight, but proves reluctant to pay for the upgrade
- Season 3 Episode 10: Cabin Fever
A woman is nervous about flying for the first time in 20 years as she leaves to pay her sister a surprise visit. Steve has to placate a furious passenger who has been searched by security, and at Houston a traveller is found to have overshot his destination after sleeping through a transfer stop
- Season 3 Episode 9: Mind Over Matter
An elderly passenger requests oxygen facilities on her flight but is shocked to learn it's against company policy. A man who was asleep when his plane took off discovers he may not make the standby list
- Season 3 Episode 8: Risky Business
Poker champion Robert Williamson flies to Las Vegas with his wife Kate, dreaming of winning a million-dollar prize. On a less glamorous note, a mother gambles on getting her two-year-old daughter aboard a flight without paying - but loses the bet and finds she can't afford a ticket
- Season 3 Episode 7: Life Swap
Ballet fanatic Amber heads for the bright lights of Las Vegas for a shot at the big time, and a single mother's damaged bag leads to confusion over whether she will have to pay extra to get the loose contents on the plane
- Season 3 Episode 6: April Fool
A passenger in Los Angeles pretends to have impaired vision to secure priority boarding. At Houston airport, Joe Fife eagerly awaits the arrival of his online girlfriend - but ends up wondering if he's been made the victim of an April fool joke
- Season 3 Episode 5: A Hard Day's Flight
A passenger flies to a grilled cheese-eating contest on Venice Beach, and Kelly has to find a Beatles tribute band an extra seat on their flight to Harlingen, or they'll have to perform as the Fab Three
- Season 3 Episode 4: Mardi Gras
Colleen refuses to let two rowdy passengers board their flight, so they stop fighting with each other and turn on her instead. Meanwhile, customers in fancy dress brighten up Carol's check-in duties
- Season 3 Episode 3: Things That Go Bump at the Airport
A professional ghost hunter senses paranormal activity at Lexington airport while waiting for a flight to Alabama, and two passengers are enraged to learn the company policy on overbooking. Mike Carr deals with a man who hasn't slept in more than 24 hours
- Season 3 Episode 2: The Sky's the Limit
Flight instructor Robin Petgrave is held up at security, which means his two young charges leave without him. Kelly tries to help a confused grandmother who's forgotten where she's supposed to be heading, and a DJ turns up for his plane a little the worse for wear
- Season 3 Episode 1: Takes Two to Tango
Documentary going behind the scenes with airport staff in America. The state of an OAP's health provides a distraction for delayed passengers, and a comedian kills time while waiting for his flight by trying out his latest routine. Mike Carr deals with a furious customer who has missed her flight
Airline USA: Season 2 (2004 - 2005)
- Season 2 Episode 26: No Going Back
A passenger in Los Angeles refuses to pay a $1 surcharge, prompting other frustrated travellers to offer their own money, while Chicago Midway supervisor Susie bids her fiance farewell
- Season 2 Episode 25: Shaken and Stirred
Tempers flare at Los Angeles when a flight to Las Vegas is cancelled, leaving too few places on the next departure, and a passenger breaks down in tears after failing to get a goodbye kiss from the man with whom she had a summer romance
- Season 2 Episode 24: So Near Yet So Far
A man fears his daughter has disembarked at the wrong airport when she fails to appear at LA, and Colleen comes to the aid of a disabled passenger whose scooter is disabled
- Season 2 Episode 23: Live and Let Fly
Captain 'Bubba' Edens takes his friends and family along on his last-ever flight as a Southwest pilot, while a passenger is dismayed when she arrives in Chicago for a romantic weekend, only to find her date is nowhere to be seen
- Season 2 Episode 22: Fun and Games
Comedian Ron Pearson flies to Las Vegas; a radio crew is nominated for an award; a passenger refuses to check her bag; a strange smell comes from one of the passengers; a man hopes to surprise his girlfriend with a marriage proposal.
- Season 2 Episode 21: You Can't Win Them All
Mike vacuum-cleans a plane in Los Angeles to remove possible traces of peanut dust at the request of a mother whose son suffers from an allergy. An Idaho woman heads off to compete in an international trap shooting contest
- Season 2 Episode 20: Dazed and Confused
Jan is reluctant to let a mother and son board their plane at Baltimore after a medical emergency. Meanwhile, in Los Angeles, members of a family are horrified to realise they have left their tickets on a bus
- Season 2 Episode 19: Precious Cargo
Triple Crown trophy keeper Ed Seigenfeld; expensive tropical fish cannot go to Las Vegas; the airline does not allow a disabled passenger with a vital oxygen-tank to board; a man cannot locate his son.
- Season 2 Episode 18: Let There Be Love
A single man heads for a blind date in Florida, while Yolanda acquires an admirer in the form of stand-up comedian Bobby Collins, who is en route to a prestigious engagement in Las Vegas
- Season 2 Episode 17: Battle of Wills
Chicago supervisor Angel faces a man who claims another passenger pushed past him and his wife, while Yolanda's suspicions are aroused by a distressed individual who goes by the name of George Washington
- Season 2 Episode 16: Rules Are Rules
In Baltimore, Gina tries to soothe an irate passenger who has been told he must disembark to make room for two flight attendants. Over in Chicago, Colleen intervenes to resolve a delicate situation involving a young cerebral palsy sufferer
- Season 2 Episode 15: In Sickness and In Health
A five-year-old with a brain tumour is flown to Phoenix with his mother for a life-saving operation, while Carol and Gina have a medical emergency on their hands when a woman has a seizure
- Season 2 Episode 14: The Stress Test
Pilot Randy Henderson takes part in an air show, but his daredevil stunts terrify his wife and son. Bus driver Debra Ware drowns her sorrows in the bar as the strain of recent events proves too much
- Season 2 Episode 13: Emotional Baggage
A woman tries to conquer her fear of flying so she can visit the son she gave up for adoption 42 years earlier, while Colleen has difficulty dealing with three photographers unhappy about having their expensive equipment checkedSunday 15th December 11:30pm EST - Lifetime Real Women
- Season 2 Episode 12: No Laughing Matter
Carol is taken aback when her efforts to help an old lady are rewarded with a barrage of foul-mouthed abuse, while Mike's patience is tested to the limit by the attitude of a passenger travelling to see his daughter play in a softball gameSunday 15th December 11:00pm EST - Lifetime Real Women
- Season 2 Episode 11: Lost in Translation
Denise faces the delicate task of explaining to a Czech passenger - who speaks virtually no English - that the crew have complained about his lack of personal hygiene. In Baltimore, Nicholas helps a confused transsexual who wants to book a seat on a non-existent airlineSunday 15th December 10:30pm EST - Lifetime Real Women
- Season 2 Episode 10: All Shapes and Sizes
A Baltimore passenger is indignant when she is informed she will have to book another seat to accommodate her considerable bulk, while Yolanda faces another seating dilemma in the form of an unusually tall teenagerSunday 15th December 10:00pm EST - Lifetime Real Women
- Season 2 Episode 9: Expect the Unexpected
Baltimore staff make an unpleasant discovery in the luggage of a grandmother-to-be - some dried fish infested with creepy-crawlies. In LA, Yolanda tangles with a stand-up comedian she suspects of being drunkSunday 15th December 9:30pm EST - Lifetime Real Women
- Season 2 Episode 8: Fly Babies
A fourth-grade class adopts a pilot; security must take charge of an over-excited child; twin boys cause trouble in baggage-claim; a young girl may cause her parents to miss their flight.Sunday 15th December 9:00pm EST - Lifetime Real Women
- Season 2 Episode 7: Down to the Wire
Scott Johnson is on tenterhooks waiting to see if his elderly mother will make it to the plane on time, and Mike Carr deals with a nervous passenger who has missed his first-ever flightSunday 15th December 8:30pm EST - Lifetime Real Women
- Season 2 Episode 6: High and Mighty
A bodybuilder heading for the Battle of Muscle Beach in California tries to get the seat of his choice. In Baltimore, Chris Marr has difficulty persuading a passenger that a combination of motion-sickness medicine and alcohol has made him unfit to flySunday 15th December 8:00pm EST - Lifetime Real Women
- Season 2 Episode 5: That's Entertainment
Southwest employees Gina and Nicholas make sure they are dressed for the occasion as they head for Nashville. In Los Angeles, Mike Carr searches for a missing case containing Madonna's costumes for her stage show
- Season 2 Episode 4: Unfit for Travel
A grandmother wants to bring her new puppy home; a passenger tries to bring fresh chickens on the flight; a badly behaved passenger finds herself being escorted off the plane; a woman turns up for a flight several days early.
- Season 2 Episode 3: Family Business
Chicago supervisor Angelica prepares to welcome her brother as he returns from military service in Iraq, while in Los Angeles, Yolanda helps a family with nowhere to stay
- Season 2 Episode 2: The Big Squeeze
Supervisor Anita helps a blind man meet a date at Chicago airport, while a family of six, about to depart from Baltimore, finds there are only five seats available on the flight - and hopes some kind soul will donate an extra place
- Season 2 Episode 1: Judgement Day
In Baltimore, provisioning agent Eric De Cosmo plans to pop the question, but girlfriend Christy is called away to deal with a crisis at the gate. Meanwhile, a passenger in Chicago is furious to learn he is unable to get a flight home
Airline USA: Season 1 (2004)
- Season 1 Episode 18: Oh What A Performance
Los Angeles customer services supervisor Mike Carr has to tell a drunk passenger that too much Christmas spirit can be a bad thing, while assistant station manager Ginny Bona nearly sends two unaccompanied children on the wrong flight. In Chicago, customer service agent Jesse organises auditions for the first staff holiday cabaret, which will see the winners performing for passengers at the gate
- Season 1 Episode 17: There's Real Time, Then There's Airline Time
Mike is confronted at the Los Angeles ticket counter by a woman who has just missed her flight, and a passenger in Chicago tries desperately to reach her dying mother. Meanwhile, Colleen pulls five irate individuals off their flight
- Season 1 Episode 16: All Creatures Great and Small
Two penguins are transported by plane to Chicago, and staff make sure they want for nothing - but it's a different story for a gang of football fans, who look like being grounded because of their rowdy behaviour. Meanwhile, a man in a tiger suit prompts a few raised eyebrows
- Season 1 Episode 15: Don't Take No for an Answer
Tempers flare at LAX when a couple are separated from their children by an airline mix-up and an electrical failure causes a blackout on board a grounded plane, prompting a frantic dash to transfer passengers to a connecting flight. In Houston, a soldier returning from Iraq loses his colleague on the last stage of their journey home, and a football team bound for a major tournament are left high and dry by a rival airline
- Season 1 Episode 14: It Ain't Over Til It's Over
Newlyweds face the prospect of missing their honeymoon flight as a blizzard hits Chicago, grounding most of the planes. Teenage Eminem fans lurk around the gate area in the hope of catching a glimpse of their idol, and supervisor Yolanda deals with an elderly drunken passenger who may need medical attention
- Season 1 Episode 13: For Better For Worse
Newlywed Trina Smith is aghast to discover her bridal gown hasn't survived the flight home, while Leah Banker prepares to set off for her wedding in Cleveland - only to be stopped from boarding the plane by staff who think she's too inebriated to fly. Thankfully, all goes well for pilots John Trumble and Annie Fitzgerald as they elope to Las Vegas
- Season 1 Episode 12: Relative Values
In Los Angeles, an elderly woman fails to get onto her flight, although her life-saving drugs have progressed through baggage handling and are en route to Baltimore. A Phoenix couple make their way home from China with their newly adopted baby, and staff refuse to allow a grandmother to travel with her oxygen canisters
- Season 1 Episode 11: You Must Be Kidding?
Two customers are asked to undergo the arm-rest test, and one of them ends up having to buy a second ticket. Passengers threaten mutiny when it emerges a flight has been oversold, and nobody offers to give up their seats as their cruise ship will set sail from Florida without them if they don't arrive on time
- Season 1 Episode 10: A Team Effort
Erik Rosales knows his job is on the line as he attempts to push a $40million Boeing 737 out of the tiny gate 3A, while David listens to a tirade from an irate passenger claiming Southwest have lost her bag. Prince Charles Moses of Ghana gets a surprise as he passes through LAX with his bride-to-be and a swarm of bees establish a hive at Gate 13
- Season 1 Episode 9: High Spirits
Supervisors Mike and Yolanda reveal their wild sides at the Southwest Spirit party, a group of women on their way to Las Vegas head straight to the bar after hearing their flight has been delayed, and a family of gospel singers try to conquer their nerves before flying for the first time
- Season 1 Episode 8: Love is in the Air
Flight attendant Heather waits for her boyfriend to arrive from Switzerland and whisk her off on a romantic holiday - little suspecting the surprise he has in store for her. Meanwhile, customer service supervisor Anita tries to deflect the persistent advances of a passenger who is completely smitten with her
- Season 1 Episode 7: Terminal Beauty
A woman turns heads as she undresses in front of her fellow passengers, while supervisor Yolanda meets country singer Randy Travis, before calling the police to help deal with a gaggle of drunken women who are displeased at being taken off their flight. Seventies Day at Chicago airport sees the staff strut their funky stuff on a glittering occasion to remember
- Season 1 Episode 6: Winners and Losers
A canny conman looks set to get his comeuppance when he is caught sneaking aboard a flight. LAX supervisor Mike Carr pulls out all the stops to track down a missing ticket, and passengers in Chicago are left fuming when they learn staff have oversold the flight
- Season 1 Episode 5: Kids - Who'd Have Them?
Rowdy BMX bikers upset their fellow passengers on a flight from Las Vegas to Chicago and Midway Airport manager Colleen is bombarded with demands for compensation. Meanwhile, 10-year-old Mark takes his first unaccompanied flight, but it's his mother who needs reassurance, and another stressed woman with two children in tow misses her connection and kicks up a fuss in her effort to get home to San Diego
- Season 1 Episode 4: Times Change
Captain Steve Palmason bids an emotional farewell as he takes the last flight of his 30-year career with Southwest and finds the company's top brass waiting for him as the plane touches down. Meanwhile in LAX, supervisor Mike Carr faces an unpleasant task
- Season 1 Episode 3: Beyond Our Control
A power failure plunges the entire eastern seaboard into darkness, leaving hard-pressed airport manager Colleen Bragiel and her staff battling to deal with delays, cancellations and a seemingly endless stream of disgruntled passengers
- Season 1 Episode 2: Consider Yourself One of the Family
Chicago supervisor Anita Herbert struggles to pacify members of an angry family who do not think they should have to pay for their toddler's ticket, and rap star Sisqo is spotted in the airport. Flight attendants Sam Anderson and Janie King entertain passengers en route to Las Vegas before letting off steam in the casinos during an overnight stay, while in Los Angeles, a drunken couple ejected from their plane to Phoenix head for the bar to wait for the next one
- Season 1 Episode 1: The Delicate Art of Saying No
Supervisor Steve Ramirez has to handle an out-of-control passenger, while colleague Susie Boersma has the delicate task of telling someone he smells too bad to board her plane. Behind the scenes with airport staff in America as they deal with delays, difficult customers and lost luggage
Airline USA: Special (2004)
- Excess Baggage 3
Stories from the first season.
- Excess Baggage 2
Stories from the first season.
- Excess Baggage 5
Late-arriving passenger misses her flight; mini-skirt man; auditions for the Christmas cabaret.
- Excess Baggage 4
Stories from the first season.
- Excess Baggage 6
An 80-year-old granny is told she can't fly with her oxygen supply; lost-ticket con game; unaccompanied child.
- Excess Baggage 1
Stories from the first season.
- Greatest Hits Chicago
Memorable series highlights featuring the staff of Chicago's O'Hare International Airport, as they deal with the daily hassles of delays, difficult passengers and lost luggage - trying to keep a cool head in the most stressful of situations
- Greatest Hits LA
Cameras go behind the scenes at Los Angeles International Airport, following pilots, check-in staff and supervisors of Southwest Airlines as they struggle to keep things running smoothly during one of the busiest times of the year
Airline USA: Other Episodes
- Spirit Party
A passenger is too drunk to board his flight; an annual staff party.
- Pushing the Limits
A charity asks the staff to donate ten inches of their hair for sick children; an elderly passenger is missing.
- Crying for Help
A man who is desperate to see his wife misses his connection; a passenger books her ticket through a travel agent, then the computer does not accept it.
- The Waiting Game
A passenger is concerned that his medication may not arrive; a flight to Philadelphia is overbooked; a group of bar flairers.
- Decision Time
A beauty pageant contestant is afraid to fly; a mother expects to meet her young son off a flight; wedding planners miss their flight.
- Turbulence Everywhere
Gina begins her career as a flight attendant; police are called to handle an angry group of passengers; a couple who appear drunk are pulled from their flight.
- Going Places
Gina enrolls in Southwest Flight Attendant program; a comedian tries out his material on fellow passengers; flight to Orlando has maintenance problems.
- Cruise Control
When a passenger takes off his shirt, people think he is drunk; mechanical failure in the cockpit; a passenger misses her connecting flight by seconds.
- Love At First Flight
Employee Tom proposes to a girlfriend; a passenger pops the question to his girlfriend; a man meets his fiancee for the first time; a passenger may have missed his flight.
- Taking Care of Business
Red liquid that looks like blood is found in baggage; Boston Red Sox fans heading home are booked on an oversold flight.
- Let's Face the Music and Dance
Ballroom dancers en route to a competition practice at LAX while waiting for their plane; a passenger just can't stop dancing to the amusement of others.
- Timing Is Everything
At Chicago Midway, people missing flights; canceled flights.
- You Can't Take It With You
A mangling in baggage-handling; gasoline in a backpack; a woman's credit card is maxed out; passengers face a three-day delay.
- South of the Border
Young Americans help needy Mexican villagers; couple arrive too late for their flight; woman is pulled off a flight for intoxication; passengers unable to speak English get off their flight a stop too early.
- When the Going Gets Tough
A rodeo star passes through Houston; emotions get the best of a passenger in Los Angeles; a passenger blames confusing road signs en route to an airport for making him miss his flight.
- Stormy Weather
Lightning and fog delay flights; a woman going through detox needs to get home as quickly as possible; a passenger brings a cat in her luggage; a family wants to leave on an earlier flight without paying for an upgrade.
- Cabin Fever
A woman fears flying; a Russian family misses its flight; security angers a man; a passenger sleeps through his transfer stop.
- Mind Over Matter
A woman's flight leaves without her; an elderly traveler may be stranded at the airport; a 108-year-old woman flies; a woman and her daughter may have a problem with their tickets; a man falls asleep while his flight is boarding.
- Risky Business
Poker players break out the cards on their flight to Las Vegas; a woman tries to put take her 2-year-old on a flight without buying a ticket; a child with a terminal illness flies to Walt Disney World.
- Home for the Holidays
An airline employee spends Thanksgiving with his family; other Southwest personnel spend the holiday working for charities.