Help & FAQ
We hope we have the answer to your question here. If not, we'd love to hear from you. Please use our feedback form to get in touch.
Using LocateTV
What can LocateTV do for me?
With LocateTV you can find out when something you've missed on TV is next on and discover new shows and movies to watch. Find your favorite actors or directors on TV, watch online, and compare prices for DVDs.
With LocateTV "My Picks" you can build a personal TV schedule and receive email reminders for the TV you want to watch. You can set your TV provider to get the most accurate listings just for you.
Plus, we allow you to embed our TV listings widget in your own blog, fansite, or website.
What do all the stars mean?
The stars are a shortcut to add or remove an item from your My Picks list. Golden stars show items you've already added, whilst gray stars are not yet picked.
What features are coming soon?
Keep an eye on our blog for all the latest news.
TV Listings
I don't live in the USA and I see US TV listings - why?
Currently we only have listings for the USA, UK and Republic of Ireland. If you're from elsewhere, you'll see US listings. Please feedback to us if you'd like us to expand our listings to cover the country where you live.
The listings show me a bunch of channels I don't get. Can I fix this?
Set your TV Provider by clicking the link next to "Listings for:", just under the search box at the top right of every page, and we can give you much more accurate channel listings. We don't currently allow you to specify your channel bundle or package though.
My Picks and My TV Schedule
How do I build My TV Schedule?
You'll need a LocateTV account. sign up if you don't have one, it's completely free.
When you're signed in, search for a favorite TV show, movie or person and click 'REMIND ME' near the top of their page. This will add the item into My Picks. Then select MY LTV from the top navigation bar to access your TV Schedule.
How do I get email reminders?
First, build up the list of your favorites in My Picks (see above). Then, check your account settings to ensure you've selected to receive email TV reminders in the preferences section (it's switched on by default if you didn't change it when you signed up).
When do I receive email reminders?
We send you a reminder email once a week.
Can I get a reminder sent by SMS or some other way?
We currently only support reminders by email. If you'd like to receive it some other way, please feedback and let us know.
How do I remove items from My Picks / My TV Schedule?
Clicking the gold star next to any title or person name will remove it from your list.
My Account
I've forgotten my password. What do I do?
You can reset your password by following the instructions here.
How do I stop getting the LocateTV emails?
You can change your email preferences on your account settings page.
How do I close my LocateTV account?
You can close your LocateTV account by following the instructions here.
Technical Stuff
What's an embed?
It's a widget that you can place on your own site or blog, by copying a small code fragment into your page. You can embed any TV show, movie or person and it will automatically update to show when it is next on TV. Click "ADD TO MY SITE" on any of our TV show, movie or person pages and follow the instructions.
What browsers do you support?
We support and test with all the modern browsers including IE, Firefox, Chrome, Safari and Opera. We recommend you keep up to date with the latest version of whichever browser you use.
What about the iPhone?
We have a free iPhone application to make your LocateTV experience seemless when using your iPhone.
It's really slow - what can I do?
We're sorry to hear that. The site has a lot of content and is designed to be viewed over a broadband connection. Also, if you use Internet Explorer 6, you will notice significant speed improvements if you upgrade to a newer browser.
Do you have an API?
We don't currently have an API to access the functions of our site. But we do have multiple Twitter feeds (look at the "following" list) which are growing all the time, which tweet when the TV show or celebrity is on TV.
Can I add LocateTV Search to my browsers search bar?
Yes, if you have Firefox 2 or higher, or Internet Explorer 7 or higher, you can add LocateTV into your search bar. From any page on our site, click on the drop-down menu on your browser's search bar and select LocateTV from the list.
Where can I report a problem or request something?
Please visit our feedback page, we'd really welcome your comments, good or bad!
